How can we help.

1 · Contact

For anything not covered here, email wesley@axonn.ai. We read every message and aim to reply within a few business days. More on the contact page.

2 · Delete your account

You can delete your account in the app at any time:

• Go to Profile → SETTINGS → ACCOUNT → Delete account.
• Type DELETE in the confirm field and tap Delete my account.

This permanently deletes your account and your data: your profile, flights, connections and messages. It cannot be undone. Deleting your account does not cancel an Apple subscription; see below.

3 · Cancel or change your subscription

Silver and Gold are bought through Apple, and Apple manages the subscription. To cancel or switch plans:

• On your iPhone, open Settings → your name → Subscriptions → Jet Society.
• Or in the app: Profile → MEMBERSHIP → MANAGE SUBSCRIPTION, which opens the same Apple page.

Deleting the app or your account does not stop the subscription. Only cancelling it with Apple does. Refunds are handled by Apple at reportaproblem.apple.com.

4 · Restore purchases

New phone, or your membership is not showing? Sign in to the App Store with the Apple ID you subscribed with, then go to Profile → MEMBERSHIP and tap RESTORE PURCHASES.

5 · Turn off notifications

Go to Profile → PREFERENCES:

• Switch off TRAVEL ALERTSto stop alerts about other members’ travel plans.
• Switch off PUSH NOTIFICATIONS to stop all push notifications from Jet Society.

You can also turn them off for the whole app in your iPhone Settings → Notifications → Jet Society.

6 · Report or block a member

Open the member’s profile:

• Tap REPORT, choose what it is about, and add a note if you like. Our team reviews every report.
• Tap BLOCK and confirm. You will no longer see each other or be able to connect.

If someone is in immediate danger, contact local emergency services first. For anything urgent about a member, email wesley@axonn.ai.